Working hours of offices, Bank ATMs and IPTs

Frequently asked question Bank's response
1 How can I find out the working hours of the Bank's branches? You can find out the working hours in the following ways:
  • Call during business hours (Monday-Friday from 08.00 to 19.00) to the Contact center via 5050-toll-free call from your mobile phone;
  • On the Bank's website.
2 Where can I withdraw cash from my card? You can withdraw money from your card at the following addresses:
Please note:
  • 0 tenge commission – in case of withdrawing money from a card under salary projects of the VTB Bank (Kazakhstan) in ATMs of the VTB Bank (Kazakhstan) and Halyk Bank;
  • commission in accordance with the Bank terms and conditions - for the standard cards.
3 Where are the IPTs (information and payment terminal) with 24-hour access located? You can find out the addresses of IPTs and working hours in the following way:
  • Call during business hours (Monday-Friday from 08.00 to 19.00) to the Contact center via 5050-toll-free call from your mobile phone;
  • On the Bank's website.
4 How can I get access to 24-hour IPT or ATM? In order to get access to the self-service zone you must have a credit card of any Bank and perform the following actions:
  • Reader indicator located on the left side of the front door flashes red and green alternately;
  • Swipe card through the card reader;
  • Green light of indicator – entry is allowed;
  • No change in the indication - the card is not read. Swipe card through the card reader once again.
5 How can I repay a credit at lunchtime? You can find the addresses of the Bank branches, which work without lunch break on the site.

You can also repay a credit in the following ways:
To do this, you need to specify on the terminal screen the bank contract number and IIN.
  • By putting cash in ATMs with the function Cash in;
  • By transferring money in Internet banking "Online VTB" from the card/deposit to the current account.
6 Where are the ATMs with the function Cash - in? You can find the addresses of ATMs with the function “Cash in” in the following ways:
  • By calling during business hours (Monday-Friday from 08.00 to 19.00) to the Contact center via 5050 - toll-free call from your mobile phone;
  •  On the Bank's website.