Priority Pass

Dear client!

We are pleased to inform you that new service - Priority Pass is included in the «Prime» Package.

Owner of «Prime» Package gets Priority Pass card for free.

Priority Pass card gives free access to more than 600 VIP-halls of airports in more than 100 countries and 300 cities worldwide to the owner of «Prime» Package and his accompanying persons.

Basic conditions and particularities of use:

  • In order to get services included in the service, you must show Priority Pass card at the entrance to the VIP-hall. Full list of VIP-halls which are available to participant of the service is placed on the official web-site of Priority Pass (AP) Ltd:
  • Client-holder of Priority Pass card may carry accompanying persons to VIP-hall. Number of accompanying persons depends on rules of particular VIP-hall. Usually, it amounts to 1-2 people.
  • In case of loss/damage of Priority Pass card, owner of lost card has the right to submit to the Bank an application for free reissue of lost/damaged Priority Pass card.

Please, note that Priority Pass (AP) Ltd Company has no customer support in Russian.

Contacts of Priority Pass (AP) Ltd Company are specified below. Response to request sent by e-mail is usually provided in 1-2 days.

Priority Pass (AP) Ltd Company recommends users of Android, Blackberry, iPad or iPhone to download free application «Priority Pass» to your device. This application, using your location, allows you to find the nearest VIP-hall and get actual information on location of all VIP-halls which are included in Priority Pass program.

Contact information UK (London):

Official web-site of Priority Pass (A.P.) Ltd Company:

Telephone for appeals of clients: 8 (10 44 0) 20 8680 1338

Langualges: English (24 hours a day, 7 days a week), Français, Deutsch, Nederlands, Español and Italiano (Mon-Fri 09:00-17:00 UK time)

Fax: 8 (10 44 0) 20 8688 6191
E-mail for clients:
Postal address: PO Box 120, Croydon, CR9 4NU, England

In order to get Priority Pass card and detailed advice on terms of using the service, contact your personal financial manager.

* VTB Bank (Kazakhstan) does not bear any responsibility for reliability and truthfulness of information and advertisement materials placed on web-sites of presented companies and for possible consequences of using that information.