VTB News (Kazakhstan)

28 february 2023

VTB (Kazakhstan) opened the first service areas for wealthy customers

For the first time,VTB (Kazakhstan) has launched the special service areas in its branches for customers of the wealthy segment. "Privilege" personal managers will work in the bank's branches in Almaty, Astana, Shymkent, and Karaganda.

The "Privilege package gives access to premium services of the bank. Wealthy customers receive individual service, more favorable financial conditions, and a high level of service. There is a private meeting room and a separate cash desk in the branches for them.

In dedicated areas, the "Privilege" customers can get advice from a personal manager on any financial issues, open and replenish a deposit, account, or card, cash out funds, and buy or sell currency at a favorable rate. As part of the service, a manager's visit to the customerand free service for his/her family members are available.

"VTB (Kazakhstan) today is actively developing its work with retail customers in the republic and brings the interaction with the wealthy segment to a higher quality level. For the first time,we opened dedicated areas in four branches for the owners of the "Privilege" package within the territory of Kazakhstan. First of all, it is dictated by the customer's desire to get better and more personalized service, as well as use the loan and savings products on special terms and conditions" - Stanislav Koziakov, Director of the Retail Business Department of VTB Bank (Kazakhstan) said.

The "Privilege" service areas are located in the bank's branches at the following addresses:

  • Almaty, Gogol Street, 39 a.;
  • Astana, Dostyk Street, 12
  • Shymkent, Turkestanskaya Street, 65
  • Karaganda, BukharZhyrauStreet, 75

For more information about offices, please call 5050.