Refund of overcharged amount

To receive a refund of over-deducted amounts, you must fill out an application.

The Bank provides a full range of services for international payments in the form of:

• Documentary letter of credit - any types of letters of credit, including confirmed, unconfirmed, revolving, standby letters of credit, transferable, with a red clause, back-to-back, etc.;
• Documentary collection - upon receipt of payment or acceptance of documents.
• Bank information and payment terminals
• in QIWI Kazakhstan terminals
• in the terminals of the U-station
• in PayDala terminals

Submit an application

Dear Borrower!

Please note that consideration of the issue of returning the collected amount exceeding 50% of the main sources of income from the payment request applies ONLY to deductions from the account for receiving wages.

Deductions from wages are made in accordance with Art.

In order to prevent the write-off of obligations in an amount exceeding 50% of the main sources of income of the debtor-individual: the Bank is ready to consider the issue of returning the excessively collected amount on a payment request from the account opened for receiving wages.

Algorithm of actions when returning amounts excessively withheld from payment requests:

1. Necessary:
   1. Fill out the Application.
   2. Attach the following supporting documents to the Application:
      • Payroll slip for the disputed period (signed by an authorized person and seal (if any) of the organization);
      • Bank statement of the current account for the disputed period, certified by authorized persons and sealed;
      • A copy of the resolution of the private bailiff on foreclosure of wages and other types of income;
      • A copy of an official document confirming the status of belonging to the category of socially vulnerable groups of the population (hereinafter referred to as the SSS) (if applicable).
   3. Submit the Application along with supporting documents to the nearest branch of the Bank, or attach scanned copies of documents to the appropriate form on the Bank’s website.
2. If the information provided is insufficient, or if it is impossible to determine the calculation of excess withheld money in the documents provided, the Bank has the right to request additional information.
3. The applicant has the right to a partial refund of the amount excessively collected under the PT for a period of no more than 2 consecutive months before the date of receipt of the application, if in total the amount collected under the PT and by the bailiff, taking into account the amount of money kept in the current account of an individual in an amount not less than the subsistence minimum, exceeds 50% of the amount of wages for this period.
4. Partial refund of the amount overcharged by PT for a period of more than two consecutive months before the date of receipt of the application is considered individually.