Settlement of problem debts of borrowers - individuals

Conditions and procedure for settling borrowers’ debts –
individuals and measures applied in relation to an insolvent borrower - an individual

For what reasons can you contact the Bank?

• Left without a job (downsizing, quit voluntarily);
• Reduction/delay of wages, leave without pay;
• Maternity leave or parental leave;
• Temporary disability of the borrower due to illness;
• Left without a breadwinner (death of close relatives, divorce, etc.);
• Other circumstances, including force majeure/emergencies

What are the conditions and procedure for settling the debt of a borrower - an individual?

How to apply?

1. Submit an application to amend the terms of the bank loan agreement, containing information about the reasons for the delay in fulfilling the obligation, income and other confirmed circumstances (facts) that determine your application to amend the terms of the bank loan agreement,at a bank branch, by emailInfo@vtb-bank.kz, throughInternet resourcejar.
2. Provide supporting documents indicating a decrease in income and inability to pay the debt / circumstances that led to failure to fulfill obligations under the current terms of the bank loan agreement, according toAppendix No. 1
3. Within 15 (fifteen) calendar days after the date of receipt of the above application, the Bank considers changes to the terms of the bank loan agreement proposed by the borrower - an individual, in the manner determined by the regulatory legal act of the authorized body, and in writing, as well as through information objects or in the manner provided for by the bank loan agreement, informs the borrower - an individual about one of the following decisions on (about):
   • agreement with the proposed changes to the terms of the bank loan agreement;
   • counter proposal to change the terms of the bank loan agreement;
   • refusal to change the terms of a bank loan agreement, indicating a reasoned justification for the reasons for such refusal

Measures taken by the Bank in case of failure of the borrower to comply with the requirements:

1. To indisputably foreclose on the money, including by submitting a payment request, available in the borrower’s bank accounts in accordance with the requirements of the legislation of the Republic of Kazakhstan;
2. File a claim in court to collect the amount of debt under a bank loan agreement, as well as foreclose on the mortgaged property out of court (except for cases provided for by the Law of the Republic of Kazakhstan “On Mortgage of Real Estate”) or in court;
3. Transfer the debt for pre-trial collection and settlement to a collection agency;
4. Assign the right (claim) under a bank loan agreement in compliance with the requirements established in Articles 36 and 36-1 of the Law of the Republic of Kazakhstan “On Banks and Banking Activities in the Republic of Kazakhstan”.

Contacts:

at a bank branch, you can also provide advice on the settlement of problem debts by calling the toll-free number 5050 (press number 6).

Submit an application for loan restructuring