VTB (Kazakhstan) expands premium service area to five cities
VTB (Kazakhstan) has expanded the geography of "Privilege" offices in the Republic. Special service areas for wealthy clients appeared in Aktau, Pavlodar, Petropavlovsk, Uralsk and Ust-Kamenogorsk. Citizens of Kazakhstan and EAEU countries can use the service.
At the beginning of the year, the bank launched the first "Privilege" offices in Almaty, Astana, Shymkent and Karaganda. At the moment, their number has reached nine across the country.
"Privilege" opens access to the bank's premium services: personalized service, personal terms and conditions and a high level of service. In a special zone, a client can open and replenish a deposit, account or Mir card and buy or sell roubles at a favorable exchange rate. In a separate cash desk, they can cash out their funds.
Each "Privilege" package holder is assigned a personal manager with the possibility of on-site service. The service also provides free servicing of the package holder's family members.
"After the launch of the first "Privilege" offices earlier this year, the bank received requests from clients in the wealthy segment to open them in other cities of the country. Therefore, we are expanding the geography of this format in the Republic. The service is primarily oriented towards depositors who want to interact with an assigned manager and have access to personalized service conditions and a cash desk. Today, the share of client depositors who opened deposits in "Privilege" offices in the bank's portfolio has reached 5% and continues to grow steadily. With the appearance of new branches, we forecast a multiple growth of this indicator. We note that the leaders in terms of the number of clients at the moment are offices in Almaty, Astana and Karaganda", - comments Maria Blbulyan, Director of Retail Business Department of VTB Bank in Kazakhstan.
"Privilege" service areas are located in the bank's branches at the following addresses:
• 39 A, Gogol str., Almaty;
• 12, Dostyk str., Astana;
• 65, Turkestanskaya str., Shymkent;
• 75 G, Bukhar Zhyrau str., Karaganda;
• 12 mcrd, building 79/1 (BC Meridian);
• 40/2, Satpayev str., Pavlodar;
• 65, Abay Kunanbayev str., Petropavlovsk;
• 161, Kurmangazy str., Uralsk;
• 21, M. Gorkiy str., Ust-Kamenogorsk.
You can get detailed advice on the terms and conditions of the package by calling 5050.