Mobile banking.
Chapter 1. General provisions
1. These Confidentiality Rules for working in the system of remote banking services for individuals in Subsidiary JSC VTB Bank (Kazakhstan) (hereinafter referred to as the Rules) apply to all information that the Bank and/or its affiliates, including all persons included in the same group with VTB Bank (PJSC), can receive about the user while using the mobile phone application. www.vtb-bank.kz, in the online stores Google Play, AppStore, Huawei AppGallery (AppGallery) and Samsung Galaxy Store.
2. Use of the application means the user’s unconditional consent to the Rules and the conditions for the processing of his personal data specified therein.
Chapter 2. Basic terms and abbreviations
3. These Rules use the following terms and abbreviations:
Chapter 3. Personal data of users received and processed by the Bank
4. Information about the user’s phone number for the purpose of identifying a party within the framework of contracts/agreements, improving the quality of the anti-fraud mechanism and the operation of the money transfer service by phone number.
5. Information about phone numbers from the device’s address book in order to facilitate users’ money transfer operations.
6. Within the framework of the Rules, “personal data” means:
Chapter 4. Purposes of collecting and processing users’ personal data
7. The Bank collects and stores only those personal data that are necessary to provide the service(s).
8. The Bank may use the user’s personal information for the following purposes:
Chapter 5. Conditions for processing the user’s personal data and their transfer to third parties
9. The Bank undertakes to take measures to prevent unauthorized access by third parties to the user’s personal data obtained in connection with the use of the application.
10. In the event that the transfer of data via access channels is carried out at the request or in accordance with the user’s order, the Bank is not responsible for unauthorized access of third parties to such data during their transfer.
Chapter 6. Change of personal data by the user
11. The user can change (update, supplement) the personal data provided by him or part of it at any time by contacting a Bank branch.
12. The user can independently disable automatic geolocation detection in the application in the “Settings/Location” section.
Chapter 7. Measures taken to protect users’ personal data
13. The Bank takes necessary and sufficient organizational and technical measures to protect the user’s personal data by ensuring the prevention of unauthorized access to personal data, timely detection of facts of unauthorized access and minimization of their adverse consequences, as well as accidental access, destruction, modification, blocking, copying, distribution, as well as from other unlawful actions of third parties.
Chapter 8. Feedback.
14. All suggestions or questions regarding the Rules should be directed to user support by phone+7 (727) 330-59-59or usingfeedback formon the Bank's websitewww.vtb-bank.kz.
Chapter 9. Final provisions
15. Responsibility for compliance with these Rules rests with the Bank’s employees as they relate to them in accordance with the current legislation of the Republic of Kazakhstan and internal documents of the Bank.
16. Issues not regulated by these Rules are resolved in the manner determined by the current legislation of the Republic of Kazakhstan and internal documents of the Bank.
17. These Rules come into force on the date of their approval by the Management Board of the Bank.