Security when using a payment card
Useful tips for payment card holders:
- Keep the card out of reach of unauthorized persons, and do not leave it unattended in public places, for example, in a restaurant, hotel, or at work.
- To avoid damage to the card, do not expose the card to thermal, electromagnetic or mechanical influence.
- Write down the Bank's telephone numbers and always have this information with you.
- When withdrawing funds, it is recommended to use ATMs of banks known to you.
- Keep your PIN code, card expiration date and CVV2/CVP code secret.
- Do not give the card to third parties.
- Do not disclose personal information to third parties - this is information agreed upon with the Bank in order to identify you as a card holder: code word, identification document details, card and Account numbers, passwords, PIN code.
- You should not use personal information to participate in lotteries, etc., even if you are promised that participation is free.
- Try to refrain from storing personal information in clear form on your computer, mobile phone, or pocket computer.
We draw your attention!
If your personal information becomes known to third parties, you must immediately notify the Bank about this by phone numbers indicated on the back of your payment card.
Secure payments online with 3-D Secure technology
Dear owners of payment cards of VTB Bank (Kazakhstan)!
Paying special attention to the security of transactions on the global Internet using payment cards, VTB Bank (Kazakhstan) has connected all of its payment cards (including corporate ones) to the 3-D Secure service.
3-D Secure technology allows you to identify the owner of a payment card when making Internet payments using an additional password that is known only to the card holder.
How 3-D Secure technology works
For security purposes, VTB Bank (Kazakhstan) cardholders are provided with the 3-D Secure service and access to card transactions in online stores that support 3-D Secure technology.
Connection to this service is carried out automatically when a payment card is issued/reissued.
When paying in an online store that supports the 3-D Secure service, you enter the following data:
- card number;
- card validity period;
- upon request - last name and first name in Latin transliteration (as indicated on the front side of the card);
- CVV2/CVP code (the three-digit number is indicated on the back of the card).
After entering the necessary information, you will be redirected to the Bank’s website, where in a specialized form containing details of the card transaction, you must enter a one-time password to confirm the payment.
This password consists of 4 digits and is sent via SMS to your mobile phone.
Please note that the password can only be used within 5 minutes from the moment of receiving the SMS message and only to confirm the card transaction for which it was generated.
After receiving a one-time password on your mobile phone, you need to check the transaction details on the website and enter the password in the appropriate field.
If the password is entered correctly, then the Client’s authentication was successful (the operation is considered to have been completed personally by the card holder) and you return to the online store website.
On the website of the online store, based on the results of a positive transaction authorization result, it should be indicated that payment for the purchase using the card was successful.
If you entered the one-time password incorrectly, a corresponding information message will appear, and an SMS message with a new password will be sent to you.
The permissible number of incorrect entries of the Dynamic Password is 5 (five) times/day.
*The cost of the “SMS notification” service is according to the current tariffs of the Bank.
Attention! https://acs.multicarta.ru/
It is prohibited to enter a password at any other Internet addresses.