Information for customers
Important! Customers and payment cardholders of Subsidiary JSC VTB Bank (Kazakhstan) (the “Bank”) who carry out money transfers, inter alia, with the use of a payment card in favor of a third party, must familiarize themselves with the following information:Do not give payment card details, passwords, codes from SMS messages, and access to devices to third parties.
The Bank hereby notifies the customer and the Bank’s payment cardholder of the following possible risks/conditions when making money transfer, inter alia, with the use of a payment card, in favor of a third party:
1) possible risks associated with fraudulent actions of third parties;
2) risks associated with the transfer of money under the influence (at the request) of third parties, including those representing themselves as employees of government, law enforcement agencies or banks;
3) the possibility to cancel the transaction and return the money on the initiative (by decision) of the recipient of the money or by court decision.
You can also read more about some types of third-party fraudulent activities using this link: Safety when using the payment card
For the information of Subsidiary JSC VTB Bank (Kazakhstan) Corporate Payment Card Holders:
Customer and/or Corporate Payment Card Holder, when making a Card Transaction with an amount exceeding USD 10,000 (ten thousand) or other currency equivalent (the equivalent of the transaction amount is calculated using the market exchange rate), shall submit to Bank the currency agreement within 30 (thirty) calendar days after making such transaction, and when withdrawing cash from the Current Card Account in foreign currency, submit to Bank the relevant supporting documents within 30 (thirty) calendar days.
The specified requirement shall be fulfilled under subparagraph 4.2.2 of clause 4.2 of the adhesion contract for opening a current account of a legal entity for the issue and use of a corporate debit payment card, approved by Minutes No.68 of the Management Board of Subsidiary JSC VTB Bank (Kazakhstan) dated November 19, 2019, where the Customer and/or the Cardholder shall comply with payment/transfer and payment document processing rules and foreign exchange transactions established by the legislation in force in the Republic of Kazakhstan, Payment System Rules and Regulations, and ensure compliance with them by their authorised person/Cardholder.