Information for clients

Important!

Do not transfer payment card details, passwords, codes from SMS messages and access to devices to third parties.

The Bank hereby notifies the client and the holder of the Bank’s payment card about the following possible risks/conditions when making a money transfer, including using a payment card, in favor of a third party:

1) possible risks associated with fraudulent actions of third parties;

2) risks associated with transferring money under the influence (at the request) of third parties, including those posing as employees of government agencies, law enforcement agencies or banks;

3) the possibility of canceling the operation and returning the money at the initiative (by decision) of the recipient of the money or by a court decision

More information about some types of fraudulent activities of third parties can also be found at the following link:Security when using a payment card

For the information of Corporate payment card holders of Subsidiary VTB Bank JSC (Kazakhstan):

The Client and/or the Holder of the Corporate Payment Card, when carrying out a Card transaction, the amount of which is more than 10,000 (ten thousand) US dollars or another currency equivalent (the equivalent of the transaction amount is calculated using the market exchange rate), is obliged to submit to the Bank a foreign exchange agreement within 30 (thirty) calendar days from the date of such transaction, and when withdrawing cash from the Current Account of the Card in foreign currency, to submit

This requirement must be fulfilled in accordance with clause 4.2.2.