Following customer requests to increase the accessibility of call center, VTB Bank (Kazakhstan) hooked up a new short mobile number 5050, which can call for free subscribers Kcell, Activ and Beeline. It is planned that in the near future this service will be available to subscribers Tele2.
In addition to the number 5050, bank customers can call the habitual Call Centre numbers on fixed telephone connection. The use of modern communications technology makes it possible to provide centralized services for incoming client calls from all cities of the bank`s presence. Customers calling to the fixed numbers of the bank in their region, automatically switching to multichannel number of call center in Almaty +7 (727) 330-50-50.
In the opinion of the Chairman of the Board of VTB Bank (Kazakhstan) Sergey Gusarov, connecting mobile number 5050 especially please those customers who spend most of their time out of office. "Today`s consumer wants to be mobile and actively uses mobile phone to receive various services, including banking. Therefore, we offered our customers easily remember and most importantly - free mobile number of call center. Now our bank has always connected, no matter where you are our qualified experts will provide detailed advice on products and services of the bank will answer your questions, will help to choose a convenient time and office for your visit."
Currently, Call Center of VTB Bank (Kazakhstan) operates without a break, during the week - from 9:00 to 20:00, Saturday - 9:00 to 15:00 (Astana time). Closed - Sunday. Support for cardholders operates around the clock, the phone in Almaty: +7 (727) 330-43-43.
SO JSC VTB Bank (Kazakhstan) - a 100% subsidiary of Russia`s largest bank OJSC VTB. In RK subsidiary bank runs from July 1, 2009. His current registered capital is 20 billion tenge, and the branch network covering 17 major cities of Kazakhstan. In 2011, the international rating agency Fitch Ratings has assigned a rating to the bank at «BBB-» with a stable outlook, reflecting the positive and stable financial condition of the bank.
VTB Bank and its subsidiaries form an international financial group, operate on domestic and foreign markets. Group VTB - has more than 20 banks and financial companies in 19 countries of the CIS, Europe, Asia and Africa. The major shareholder of VTB is The Government of the Russian Federation (75.5%). Group VTB provides a full range of financial services to private and corporate clients, investment banking and additional financial services, including leasing, factoring, insurance and pensions.
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