VTB Bank (Kazakhstan) was included into three leaders of the “Peoples Rating” in terms of service quality
Following the results of 2014, VTB Bank (Kazakhstan) was included into three leaders of the “Peoples Rating of Banks” calculated based on opinions of Kazakhstan banks service quality on the web-portal about personal finances prodengi.kz.
Dmitriy Yakovlev, Deputy Chairman of the Board – Member of the Board of VTB Bank (Kazakhstan) JSC SO, noted, “It is very pleasant that the clients of our Bank assess the work of our managers positively – this is the best award for us. According to one of the latest reports of Ernst & Young, the clients who are satisfied with quality of service use the bank products two-fold oftener than unsatisfied clients. Really, today, when the banks offer similar products and services to population, quality and speed of service, in my opinion, is one of the competitive advantages of the market players.”
D.Yakovlev has noted that VTB Bank (Kazakhstan) holds training and attestation of its employees from time to time to increase their professional level. He underlined, “It is very important for us to provide the Bank’s team with all tools required for both effective sales and maximum satisfaction of our clients’ needs including perfect service.”
According to Zhenis Mukhiyev, Head of the “Peoples Rating of Banks” project of Prodengi.kz web-portal, this rating is calculated based on opinions and assessments of web-portal users as to the banks service level and quality. Up to 50 opinions and questions of the users are obtained weekly on the web-site and this number is constantly growing. Altogether, more than 3 thousand requests addressed to 38 Kazakhstan banks were received from the banks’ clients since rating was launched.
The basic goal of the project, in opinion of Zh. Mukhiyev, is to allow ordinary people decreasing the “distance” to bank structures to the minimum through the opinions and assessments tool and to provide both parties with convenient mutual channel of communications.
For reference:
VTB Bank (Kazakhstan) JSC SO is 100% subsidiary Bank of the largest Russian VTB Bank OJSC.
The License of the National Bank of the RK No 1.2.14/39 dated 23.12.2014.
The Bank was assigned the international rating at BB+/Negative outlook by the Standard & Poor’s Agency.
VTB Bank and its subsidiaries form the international financial group keeping its activities at Russian and foreign markets.
VTB Group consists of more than 30 banks and financial companies in 20 countries of the CIS, Europe, Asia and Africa. The major shareholders of VTB is the Government of the Russian Federation (60,9%).