Remote banking


Dear customers of Subsidiary VTB Bank JSC (Kazakhstan)!

We hereby inform you that in order to switch to remote servicing, the Bank will temporarily suspend the provision of the following banking services in the Bank's branches in the cities of Aktau, Aktobe, Kostanay, Kokshetau, Kyzylorda, Petropavlovsk, Semey, Taldykorgan, Taraz and Uralsk from April 15, 2020 to December 31, 2020:

• Exchange operations

• Opening deposits and current accounts of individuals

• Issue/reissue of payment cards with the exception of Visa Instant / MasterCard Standard Unembossed cards, and cards within the frameworks of the salary project

• Acceptance of applications for the issue of credit payment cards

• Repayment of loans in cash through the Bank's cash desks

Prolongation and current servicing of previously attracted bank deposits and accounts will be carried out as usual.

You can carry out exchange operations (on business days from 09.00 to 17.00, Nur-Sultan time), open deposits (only Internet banking) and current accounts, as well as repay loans by transferring from your accounts through the Internet and Mobile Banking. If necessary, specialists of the Contact Center will help you to connect to the indicated systems, please call 8 702 0175959 (according to the tariffs of the mobile operator), 8 705 9555959 (according to the tariffs of the mobile operator) and 8 (727) 3305959 for Almaty city (free of charge from stationary phones through the Almaty city).

Sincerely, Subsidiary VTB Bank JSC (Kazakhstan)